Reference

Terms That Govern Your royal123 Account

These terms set out what you agree to when you open and use a royal123 account — from how deposits clear through JazzCash, Easypaisa, and Raast, to how withdrawals are processed and what happens if something goes wrong.

Account eligibility appliesJazzCash · Easypaisa · Raast coveredPakistan-eligible regions onlySubject to local law
royal123 Terms That Govern Your royal123 Account
HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data and transaction records in line with our privacy commitments. Here is how the key areas work in practice.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You can request a summary of your data by contacting support through live chat or email.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and desktop. Analytics cookies help us improve page load times. You can manage cookie preferences in your browser settings.

Requesting Changes

To update your registered details or request account closure, contact support via live chat or email. Withdrawal of your available balance is processed before closure is finalised.

TERMS QUERIES

Questions About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, reach out through any of the channels below. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget from any page on royal123 to ask about account terms, payment rules, or eligibility. Available during standard support hours.
Email Support Send a detailed query to our support address for written confirmation of how a specific term applies to your account or transaction.
Account Help Centre Log in and visit the Help section to find answers to common terms questions, including deposit rules for JazzCash, Easypaisa, and Raast.

Common Questions on Our Terms

These are the questions we hear most often about how our terms apply to real account situations.

These terms apply to anyone who opens or uses a royal123 account in a region where access is permitted under local law. Eligibility is your responsibility to confirm before registering.

If a JazzCash, Easypaisa, or Raast transfer does not reach your account balance, contact support with your transaction reference. We will verify the transfer against our payment records and resolve it.

We will notify you through your registered account before any material change takes effect. Minor clarifications may be updated without prior notice, but the effective date is always shown on this page.

Send a data request through live chat or email support. We will compile your account and transaction history and deliver it to your registered contact within the timeframe required by applicable rules.

You may close your account at any time by contacting support. Any available balance is withdrawn to your verified JazzCash, Easypaisa, Raast, or bank account before the account is deactivated.

The English-language version of these terms is the controlling version in any dispute. Availability of services depends on local law and eligible regions in Pakistan.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.